Frequently asked questions

The two don't work the same way. The boots cover the whole leg, from foot to thigh, and run on their own for 20 minutes: it's the comfort option, the one you use while watching television. The gun targets a precise area — a calf, a shoulder, a trapezius — but you have to hold it in your hand.

If your need is general and concerns the legs, take the boots. If you have one particular area that pulls, take the gun.

The first runs on a battery with a touch screen: it's the simplest and most portable. The second plugs into the mains and offers 8 air chambers instead of 6. The third is cordless and is controlled from an app, with chamber-by-chamber control.

The comparison table is on each product page and on the Model comparison page.

Use a tape measure to measure the circumference of the area concerned: calf and thigh for the boots, waist for the belts, wrist or knee for the supports. Then compare with the size guide on the product page.

If you're hesitating between two sizes, take the larger one: a support that's too tight is uncomfortable and less effective. You can also send us your measurements before ordering; we reply within 24 working hours.

Between 15 and 30 minutes depending on the mode chosen. Most of our devices stop automatically at the end of the cycle. We recommend a maximum of one to two sessions per day.

Three to four sessions a week is a good starting rhythm. Regularity matters more than intensity: twenty minutes in gentle mode four times a week is better than a single intense session on Sunday.

No, except for the cordless boot model controlled by app. All other devices are adjusted directly on their control unit or remote.

The compression boots emit the steady hum of the air pump, comparable to a blood-pressure monitor: you can watch television next to it without turning up the volume. Massage guns are louder, especially at high speeds.

No. They are comfort, support and wellness items. They do not treat any condition and replace neither medical advice, nor a session with a healthcare professional, nor a prescribed treatment.

Yes. Pneumatic compression is not recommended in cases of thrombosis, phlebitis, severe heart failure, open wounds on the legs or during pregnancy. Electrical stimulation devices are not suitable for people with a pacemaker or an electronic implant.

If in doubt, and especially if you are undergoing treatment, ask your doctor's advice before use.

No. None of our electrical or heating devices should be used during sleep, even with automatic shut-off.

Bank card, Apple Pay, Google Pay, PayPal and the other methods shown at checkout. Transactions are secured by our provider: we never have access to your bank details.

Yes, as long as it hasn't been dispatched. Write to us at contact@kinessia.com with your order number and we'll take care of it free of charge.

The promo code field is available in the cart and at checkout. Sign up to the newsletter to receive the welcome code.

Your order is prepared within 24 to 48 working hours for any order placed before 3 pm, Monday to Friday. Then allow 6 to 8 working days for transport, i.e. an estimated total of 7 to 10 working days.

Shipping costs depend on the destination country and the weight of the parcel. They are calculated at checkout and displayed before any order is confirmed.

A tracking number is sent to you by e-mail as soon as your order ships. You can also enter it on our order tracking page.

The areas served are listed in our shipping policy and checked at checkout. If in doubt about your address, write to us before ordering.

You have 14 days from receipt to exercise your right of withdrawal, with no need to give a reason. The item must be returned complete, in new condition and with the invoice.

Return shipping is at your expense if you change your mind; Kinessia covers it if the product is faulty or not as described. The refund is made within 7 to 14 days after the return is received and checked.

For hygiene reasons, compression stockings, opened taping rolls and adhesive electrodes with broken seals cannot be returned, in accordance with article L221-28 of the French Consumer Code.

Your purchases are covered by the legal warranty of conformity and the warranty against hidden defects, provided for by the French Consumer Code and Civil Code. The details of these warranties, along with the corresponding legal articles, are set out in our terms and conditions of sale.

Send us photos at contact@kinessia.com as soon as you notice the damage. Replacement or a full refund, including shipping costs, is at our expense.